In her new role, Mamta Yadav is poised to elevate the guest experience through a transformative and strategic approach

The Ritz-Carlton, Bangalore is pleased to announce the appointment of Ms. Mamta Yadav as Director of Rooms, marking a significant development in the hotel’s commitment to excellence in luxury hospitality. Her leadership will play a pivotal role in further enriching The Ritz-Carlton guest experience, ensuring unparalleled service and personalised care.

Ms. Mamta Yadav joins The Ritz-Carlton, Bangalore, with a distinguished career characterised by her expertise in relationship management and a deep understanding of contemporary hospitality trends. Her leadership, driven by a passion for elevating both people and processes, is poised to enhance the guest experience in alignment with the brand’s celebrated service standards.

Reuben Kataria, General Manager of The Ritz-Carlton, Bangalore, expressed confidence in this strategic appointment, stating, “At The Ritz-Carlton, our commitment to unparalleled luxury hospitality is reflected in our relentless pursuit of excellence, creating memorable experiences for each guest. With the appointment of Ms. Mamta Yadav as our new Director of Rooms, we further enhance our focus on personalised service and meticulous attention to detail, ensuring every stay is nothing short of extraordinary. Her wealth of experience and passion for delivering the finest guest experiences will undoubtedly elevate our service standards to even greater heights.”

With over a decade of experience, Mamta Yadav has held key leadership roles at esteemed hotels like JW Marriott and Hyatt Regency, where her strategic operational approach enhanced interdepartmental communication. Recognized with accolades such as Inspirational Leader of the Year (2023) and Housekeeper of the Year (2022), Mamta’s career began at Taj Hotels, progressing through iconic properties like The Taj Mahal Hotel and JW Marriott Aerocity, New Delhi. Her leadership style, focused on team collaboration and empowerment, has been instrumental in fostering a culture of excellence and exceptional service.