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Reflection of Inclusivity at Workplace in the Hospitality Sector
Industry experts are providing insights on women's perspectives regarding workplace inclusivity and their representation in key roles. Wishing all the wonderful ladies a Happy International Women’s Day! #InspireInclusion
Industry experts are providing insights on women’s perspectives regarding workplace inclusivity and their representation in key roles. Wishing all the wonderful ladies a Happy International Women’s Day! #InspireInclusion
Nasir Shaikh
Group Ceo- The Lexicon Group of Institutes, Educarck, Easy recruit plus
“Inclusivity isn’t merely a catchphrase; it’s a central tenet. We have an extremely inclusive workforce, not just gender-inclusive but also society- and thought-process-inclusive. We firmly believe that talent transcends gender, and our workforce exemplifies this belief with an impressive 60% female representation in the ‘Core Leadership Team’. From Director of the flagship PGDM program to the Deputy Director of Schools, to HR and Marketing Leaders women are integral to our organisation’s strategic leadership roadmap and thereby its success.
The underlined fact is that inclusiveness starts with the skills and capabilities each individual brings to the table and advocates for a meritocratic system where individuals are acknowledged and rewarded based on their abilities, not on their gender. Organizations have to make recruitment decisions with a keen focus on competence and foster a culture where talent, diversity, and unique perspectives are celebrated. Remember, inclusion isn’t a destination; it’s an ongoing journey of learning, adaptation, and creating an environment where everyone feels valued, respected, and heard.”
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Gunjita Singhal
Executive Director & CMO – Cafe Roadies & Club Roadies
As a woman entrepreneur, I find that inclusivity in the workplace is not just a matter of numbers or symbolic signs, but of genuine need and empowerment and achievement. While steps have been made towards inclusivity, there’s still room for improvement. Genuine inclusivity spreads beyond mere invitations for women to participate; it entails guaranteeing their impactful presence and voices in significant positions. It is about identifying and valuing diverse viewpoints and experiences, which enrich decision-making and drive innovation. As I journey through the world of entrepreneurship, I am dedicated to fostering environments where women are not only present but are actively supported and encouraged to thrive.. When women are given the chance to take charge and do well in important roles, it does not just help them individually but also boosts whole communities and industries. Let us keep pushing boundaries and cultivating a sisterhood where everyone, no matter their gender, can make it.
Rama Mahendru
Country General Manager- India, Intrepid Travel
“In today’s dynamic work environment, fostering inclusivity is not just a buzzword—it’s a critical necessity. An inclusive workplace ensures that every employee, regardless of their background, feels valued, respected, and empowered.
At Intrepid Travel, “We believe our strength as people is in our differences, which is why diversity and inclusion are close to our hearts.”
Workplace inclusivity is crucial for a more equitable and supportive environment. Intrepid Travel is committed to fostering an inclusive environment where everyone feels valued and respected. We involve diverse teams, diverse cultures, roles, and departments, and seek input from staff and stakeholders. We organise seminars and workshops on diversity, ensure comfortable and safe environments, and display art and posters to celebrate diversity.
At Intrepid Travel, our efforts demonstrate a commitment to fostering an inclusive workplace where everyone feels valued and respected. We all know that “diverse teams drive better business outcomes.”
Intrepid Travel also has women leaders across their offices and supports women-owned businesses. Creating an inclusive workplace requires commitment, self-awareness, and collective effort. By empowering women, LGBTQIA+, disabled, and minority committees and dismantling barriers, we can create a thriving work environment.”
Poonam Tipnis
Senior Vice President (Central Reservations & Sales), Niraamaya Wellness Retreats
In my role as Senior Vice President of Sales Central Reservations &, I continuously enhance my skills as a team leader, business strategist, and communicator. The challenges of my job drive me to learn something new every day. Niraamaya Wellness Retreats grants me the opportunity and liberty to explore and refine my skills across all areas of learning and development.
At Niraamaya Wellness Retreats, we prioritize the inclusion of women at all organizational levels, expressing genuine appreciation for each of their achievements. Emulating the dynamics of a functional family, Niraamaya promotes active participation by all team members, irrespective of gender or seniority. We deeply acknowledge the indispensable role women play in our organization, valuing their distinctive styles of leadership and creativity. Many of our key businesses boast thriving women-led teams, flourishing under their dynamic leadership.
Today, organizations are actively working to bolster the representation of women and shift their focus toward gender parity at all levels. Women are encouraged to ‘Break the Glass Ceiling’ and assume critical executive policymaking positions without the need for special privileges or exceptions. We cultivate a professional and supportive work environment for women, ensuring sustained support not only during the early years of their careers but throughout their entire professional journey.
Moumita Mukherjee
Associate Vice President – Sales, Pride Hotels Group
We take great pride in stating that our workplace is not only inclusive but actively promotes diversity at all levels. At Pride Hotels, we adhere to a culture where inclusivity is a cornerstone, and women play pivotal roles in key positions within our organization, constituting an impressive 75% in our corporate office.
We are dedicated to fostering an environment that values and empowers every team member, regardless of gender. Our core values of Professionalism, Responsibility, Integrity, Dignity, and Excellence underscore the importance of diversity and collaboration. Within our team, women are integral contributors, and their influence extends to crucial decision-making processes.
Our commitment to inclusivity goes beyond rhetoric; it is embedded in our daily operations and strategic initiatives. The unique perspectives and talents that women bring to the table enhance our collective ability to create immersive and authentic experiences for our guests. We don’t merely meet industry standards for gender inclusivity; we exceed them by providing equal opportunities for growth and leadership to all. We not only uphold our brand’s reputation but elevate it, ensuring that Pride Hotels continues to be synonymous with excellence in Indian hospitality.
Vinitha Kannambroth
Regional Head – IFM Operations, Embassy Services Pvt. Ltd.
As an operations head of a property management firm, I take immense pride in affirming that our workplace fosters inclusivity at its core.
Women are not just included in important roles within our organization; they are the driving force behind many of our key initiatives. With over 50% of our leadership positions held by women, we have embraced a culture where meritocracy reigns supreme.
In our diverse teams, we recognize that true progress stems from harnessing the collective brilliance of individuals from various backgrounds and experiences. Our commitment to gender diversity goes beyond mere rhetoric; it’s ingrained in our hiring practices, professional development programs, and organizational ethos.
Women aren’t just participants in decision-making roles; they are pivotal architects of our organizational strategies. From shaping business development plans to steering operational excellence, women hold influential positions at every level of our hierarchy.
Moreover, empathy is a cornerstone of our organizational culture. This empathy extends beyond our internal workings to our client relationships. In customer relationship management (CRM), women excel in cultivating long-lasting connections built on trust and understanding.
In celebrating International Women’s Day, let’s acknowledge the invaluable contributions of women in our workplaces and reaffirm our commitment to fostering environments where all individuals, regardless of gender, can thrive and succeed.
Nilisha Ghuliani
General Manager, HR, Clarks Exotica Convention Resort and Spa
In my workplace, inclusivity isn’t just a buzzword; it’s a core value that drives our organisational culture. Women play pivotal roles across various departments, contributing their unique perspectives and expertise to our collective success. Our company actively promotes gender diversity through inclusive policies and initiatives, ensuring equal opportunities for career advancement and professional development. Women are not only included but also valued for their contributions, fostering a sense of belonging and empowerment. This inclusive approach not only enhances employee morale and engagement but also fosters innovation and resilience. In essence, our workplace is a testament to the transformative power of inclusivity, where every individual is celebrated and supported in reaching their full potential.
Veenu Rastogi
Area Director Of Sales and Marketing IHG- South West Asia and Director of Sales and Marketing – Crowne Plaza Mayur Vihar Noida
As a seasoned professional in IHG’s Commercial portfolio, I am thrilled to attest to the inclusivity within our workplace, especially concerning leadership opportunities for women.
As a participant in the RISE program, I’ve experienced firsthand the structured pathway it provides for high-potential female leaders to ascend to pivotal roles, such as General Manager. Initiatives like Room To Grow are meticulously designed to accelerate the growth trajectory of women leaders, showcasing IHG’s steadfast commitment to actively fostering opportunities for them.
In my Business Development team at Crowne Plaza Mayur Vihar Noida, the diverse perspectives and insights of women leaders are indispensable. Their nuanced understanding of market dynamics, consumer behavior, and strategic positioning enriches our approach to business, propelling innovation and growth.
Inspired Inclusion has been the way of functioning in our brand. Through thoughtful initiatives, IHG not only empowers women but also cultivates a culture where individuals are valued based on their contributions rather than their gender. As the percentage of women in leadership roles continues to rise, it’s clear that it’s not about gender but about the unique perspectives and skills each individual brings to the table.Moreover, IHG has been instrumental in supporting employees in achieving a healthy work-life balance, acknowledging the importance of holistic well-being for all. This supportive environment enables individuals to thrive both personally and professionally, contributing effectively to IHG’s success in the dynamic hospitality industry.
Priyanka Singh
Director of Catering, JW Marriott Hotel Bengaluru
“As the director of catering sales at our hotel, fostering an inclusive workplace is paramount. We strive to ensure that women are included in important roles across all departments, including leadership positions. Our commitment to diversity and inclusion is reflected in our hiring practices, professional development opportunities, and promotion criteria. By fostering a supportive and inclusive environment, we empower all employees to thrive and contribute to our collective success”
Divya Aggarwal
Chief Growth Officer, Impresario Entertainment & Hospitality Pvt. Ltd.
At Impresario Entertainment & Hospitality Pvt. Ltd., inclusivity isn’t just a buzzword; it’s integral to our culture and operations. We’re immensely proud of our diverse and talented team, with women holding significant roles across all levels. As our Chief Growth Officer, I have always felt welcome in this team alongside powerful women such as the Head of Alliances & Partnerships, Michelle Silveira, or Priyanka Bhosle, Head of Learning & Development, and Ananya Saigal, our Growth Manager; alongside our on ground staff, bartenders, and security personnel – women have been pivotal to the success of Impresario.
Inclusive practices permeate every aspect of our organization across the 60+ restaurants in over 20 markets. Women contribute profoundly, orchestrating seamless dining experiences and championing innovative marketing strategies. This Women’s Day, talented female bartenders will lead bar takeovers at SOCIAL outlets, spotlighting and celebrating women’s exceptional skills and leadership in hospitality.
Our commitment to inclusivity extends beyond gender, embracing all aspects of diversity. We’re dedicated to fostering belonging, collaboration, and respect for every individual. Through our policies and actions, we’re creating a safe, inclusive space where everyone can thrive. As we continue our journey, we aim to set the right example for the industry, inspiring others to prioritize diversity and inclusivity.
Nirupama Khundongbam
Rooms Manager, CROWNE PLAZA AHMEDABAD CITY CENTRE
Having the opportunity to work with Crowne Plaza Ahmedabad City Centre has been an enriching experience for me. From the very first day, I was embraced by a culture that values inclusivity above all else. It’s not just about meeting quotas; it’s about creating a truly inclusive environment where everyone feels empowered to contribute their best.
One of the things that truly sets this hotel apart is its unwavering commitment to gender equality. I’ve witnessed first-hand how women are not only included but excel in leadership positions and decision-making roles. Here, merit and talent are the only criteria for success, fostering an environment where everyone has a chance to thrive regardless of gender.
Reflecting on my journey here, I am proud to say that inclusivity isn’t just a tick in a box—it’s ingrained in the fabric of our workplace culture. Every voice is not only heard but celebrated, and diverse perspectives are actively sought after and valued. It’s a testament to the fact that when inclusivity is prioritized, everyone benefits, and the results speak for themselves.
Sohini Biswas
Assistant Brand & PR Manager, Chowman
At Chowman, we take immense pride in fostering a workplace that champions gender equality and inclusivity. We believe in creating an environment where diversity is not just acknowledged but celebrated. Our commitment to these principles is reflected in the composition of our team, where women hold significant roles across various departments, including management, culinary, and customer service.
This Women’s Day, we want to emphasize the integral role women play in shaping Chowman’s success. From leadership positions to influential decision-making roles, women are actively involved in steering the course of our restaurant chain. We recognize and value the unique perspectives, talents, and skills that each team member brings to the table, irrespective of gender.
Our dedication to inclusivity goes beyond mere representation; we actively promote an atmosphere where everyone feels heard, respected, and supported. Chowman is not just a restaurant chain; it is a community that thrives on diversity and collaboration. As we celebrate Women’s Day, we reaffirm our commitment to fostering an inclusive workplace that empowers and uplifts every individual, ensuring that opportunities are extended to all, irrespective of gender.
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