Visakhapatnam: Novotel Visakhapatnam Varun Beach recently appointed Nitin Gosain as the new front office manager. The property, which is located along Visakhapatnam’s serene coastline and has a view of the Bay of Bengal, is eager for Mr. Gosain to join the team. Nitin Gosain brings a decade’s worth of experience in front office operations and has accomplished many milestones, such as being an ACDC Champion and being awarded Manager of the Year 2014–15, along with undergoing service excellence workshops and many more.

In his new role, Mr. Gosain will be responsible for cultivating professional connections with guests in order to encourage customer retention, alongside developing strategies to achieve goals and budget targets in full compliance with both internal and external audit recommendations. Additionally, he will be tasked with overseeing and managing the day-to-day operations of the customer service team, ensuring that all team members are trained and equipped to provide exceptional service to guests. Furthermore he will be responsible for monitoring guest feedback and using it to continuously improve the customer experience. As the front office manager, Mr. Gosain will be working closely with other departments to ensure seamless integration and cooperation in achieving the overall goals of the organization.

Prior to this opportunity, Nitin Gosain has had a diverse career in the hospitality industry, having worked on brands such as Pullman and Novotel New Delhi Aerocity, Accor Hotels, and the Taj Hotels group of resorts and palaces. Alongside his operational duties, Mr. Gosain will have a significant impact on financial management and coordination at the hotel.

“Nitin Gosain will be a valuable asset to their team and ensure high guest satisfaction while making them feel at home. With his decade of knowledge and his expertise and passion for the industry, we are sure he will be a resource to the hotel as well as to the department”

Ravi Rai, the Cluster General Manager of Novotel Visakhapatnam Varun Beach,The Bheemili Resort managed by Accor, and Novotel Vijayawada,

About Novotel

Novotel Hotels, Suites & Resorts offers destination hotels designed as comforting and energizing places where guests can “press pause” and take time to enjoy the moments that really matter. The brand’s wide array of hotels, suites, and resorts offers a multitude of services for business and leisure guests alike, including spacious, modular rooms with natural and intuitive design; 24/7 catering with nutritious choices; dedicated meeting spaces; attentive and proactive staff; family zones for the youngest guests; multi-purpose lobbies; and accessible fitness centers. Novotel, which has over 530 locations in more than 60 countries, is part of Accor, a world-leading hospitality group consisting of more than 5,200 properties and 10,000 food and beverage venues throughout 110 countries.

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