India, 31 October 2023 – In its continuous efforts to enhance the onboard experience, Malaysia Airlines will provide unlimited complimentary Wi-Fi service to all passengers travelling on selected widebody aircraft, regardless of cabin class or loyalty tier, beginning 1 November 2023.

The service initially will be available on 20 selected widebody aircraft^[1] and subsequently, will be rolled out on selected narrowbody aircraft in phases.

This enhancement follows the airline’s complimentary in-flight Wi-Fi offering introduced on 1 July 2023 for Business Suite and Business Class passengers, as well as Enrich Platinum members, including those seated in Economy Class, with a data cap of 100 MB per sector.

With this new enhanced offering, passengers, including those travelling in Economy Class and non-Enrich members, will no longer be required to subscribe to the airline’s pay-per-use Wi-Fi. Passengers can simply connect their devices to the ‘MHconnect’ network to enjoy the airline’s free in-flight Wi-Fi to keep in touch with their loved ones or for browsing the internet.

“We are delighted to extend our complimentary Wi-Fi offering to passengers across all travel class; making us one of the first airlines to enable such convenience.

In addition, unlike previous data capping, we now offer unlimited data, allowing guests to conveniently stay connected throughout their journey – whether connecting with their loved ones or for work purposes throughout their journey with us. We remain dedicated to ensuring that every aspect of our service is designed to make our customers’ journey as seamless, hassle-free and enjoyable as possible, and will continue to invest in initiatives that will greatly benefit their experience onboard Malaysian Hospitality.”

Ahmad Luqman Mohd Azmi, Chief Executive Officer of Airlines from Malaysia Aviation Group (MAG)

To further enhance the onboard experience and in conjunction with World’s Children Day in November, the airline will be giving away a curated offering exclusive for its young travellers. From 1 November 2023 and until stocks last, children aged three (3) to eight (8) years old travelling on selected long-haul flights will receive a reusable Pilot Parker lunchbox set; providing them with an eco-friendly memento of their flight. This in addition to the activity pack that is currently offered to the airline’s young travellers.

These initiatives underscore the airline’s unwavering dedication and comprehensive strategy to enhance the customer experience at every touchpoint. The airline is consistently working on strategically improving its services and amenities, including through enriching the content available in its in-flight entertainment (IFE) offerings and enhancing its cabin experience, all aimed at ensuring that passenger comfort, convenience and enjoyment are prioritised.

About Malaysia Aviation Group

Malaysia Aviation Group (MAG) is a global aviation organisation comprising three focused business portfolios from Airlines, Loyalty and Travel Solutions (LTS) and Aviation Services. Its current Airlines business portfolio that serves the global, domestic and segmented market comprises Malaysia Airlines – the national carrier of Malaysia, Firefly and MASwings – the regional airlines focused on serving communities across Malaysia, and AMAL by Malaysia Airlines – leading one-stop pilgrimage travel solutions centre.

MAG also focuses on Aviation Services business such as maintenance, repair and overhaul (MRO), cargo, ground handling and training that houses MAB Engineering, MASkargo – onestop cargo logistic and terminal operations service provider, AeroDarat – one-stop ground handling solution provider and Malaysia Airlines Academy – one-stop Aviation and Hospitality Centre of Excellence.

The Loyalty and Travel Solutions (LTS) business portfolio focuses on providing end-to-end travel solutions and loyalty programs, complementing its established strength and expertise in the airline and aviation service businesses. It comprises Journify – the integrated one-stop travel and lifestyle digital platform, Enrich – the award-winning Travel & Lifestyle Loyalty Programme of Malaysia Airlines; and MHholidays and Firefly Holidays – the tour operating arm for the Group.

With the clear business portfolios, MAG is set to achieve its vision anchored on becoming Asia’s Leading Travel and Aviation Services Group, focused on delivering highly customised, end-to-end travel solutions by 2025.

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