Bengaluru, 03 August’22: The Black Pearl Marathahalli’s Chief Revenue Officer (CRO), Kamal Jalan, is renowned for his prodigious talent in empowering people and enabling transforming performance and achievement. In addition to leading creative initiatives that are meant to advance the restaurant’s position, he supervises the strategic and tactical growth strategies. He has been an effective leader in reshaping how businesses operate and how revenue are produced across organisation. The key challenge that he faced in his life was the struggle with Integration disparity between various aggregators.

With experience in technology and customer experience by working in various organizations, Kamal believes that revenue is directly proportional to customer experience in mid and long term. His dedication to incorporating cutting-edge technologies and several marketing collaborations resulted in The Black Pearl, Marathahalli being a successful business entity among the top restaurant brands in Bengaluru.

To advice the young entrepreneurs in restaurant sector Kamal says, “Focus on customer experience. This will lead to increase in word of mouth and this will lead in an increased revenue. Always make technology your backbone to accomplish.”

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