Mehul Sharma,

Founder & CEO, Signum Hotels and Resorts.

The hospitality industry is witnessing a significant transformation with the adoption of advanced cleaning technologies. 360 Signum, a joint venture between Signum Hotels and 360 Stays, exemplifies this shift by implementing state-of-the-art systems in their operations. Focusing on linen cleaning, 360 Signum is adopting IoT-enabled laundry systems that ensure optimal water and energy usage while maintaining the highest standards of hygiene. These systems monitor the cleanliness and freshness of linens in real-time, guaranteeing timely replacements and reducing waste. Additionally, technology plays a crucial role in streamlining room service operations at 360 Signum. Through digital platforms, guests can easily order services, which are then efficiently managed and delivered, enhancing the overall guest experience.

Staiforce, an in-house AI software developed by 360Signum, has already been introduced in apartments in the UK. It will soon branch out to Dubai and Signum Hotels in India. Staiforce is designed to oversee various aspects of hotel operations, ensuring that everything runs smoothly and efficiently. In the future, this AI could also play a significant role in managing cleaning data, optimizing schedules, and maintaining the highest levels of cleanliness across the chain.

By integrating these technologies, 360 Signum not only meets the growing demand for cleanliness and efficiency but also contributes to more sustainable and environmentally conscious operations. These innovations are setting new benchmarks in the hospitality industry, aligning with the modern traveler’s expectations for a seamless and hygienic stay.

Debaditya Chaudhury

Managing Director: Chowman, Oudh 1590 & Chapter 2

In the constantly evolving hospitality world, the visitors experience stands crucial. A very important part of that experience is cleanliness, which has always required a lot of work and effort. But with the fast-pacing introduction of new technology, it is changing how resorts, hotels & restaurants uphold their standards of cleanliness. Innovative technologies are changing the face of hotel cleaning, guaranteeing greater efficiency, uniformity, and hygiene. These solutions range from advanced robotics to AI-driven software.

Using autonomous cleaning robots is one of the biggest innovations in hospitality cleaning. Nowadays, a lot of eateries, both in India and overseas; use robots for the purpose of cleaning. Without human interference, these robots are able to disinfect surfaces, clean floors, and even maneuver through intricate patterns. Their capacity to work nonstop guarantees that areas like restaurant lobbies, hotel lobbies, and hallways are spotless, improving overall visitor experiences without human hassle.

Apart from robotics, UV-C light technology is also becoming a prominent technology in the cleaning of hotels. UV-C devices emit UV radiation, which destroys bacteria, viruses, and other pathogens in no time. It is commonly done to disinfest public areas and enclosed rooms. This non-chemical solution is now a vital tool for establishing safer surroundings, especially in light of the post-pandemic rise in hygiene requirements. It is usually installed in air purifiers, hence making sure it is not open to human exposure directly. Proper safety measures, such as shielding and automatic shutoff systems, can mitigate risks if any.

Another innovation in hotel cleaning is IoT (Internet of Things) technology. Hospitality facilities are now able to remotely monitor and control cleaning processes through the integration of smart sensors and gadgets. IoT-enabled solutions have the ability to monitor cleaning schedules, pinpoint problem areas, and even alert employees when supplies are running low. IoT devices can provide real-time data on the quality of air, level of humidity, and even bacterial presence, allowing for targeted cleaning interventions and enhanced hygiene standards.

Finally, environmental friendly cleaning supplies are now a vital component of contemporary cleaning technology for hospitality. Green cleaning products are becoming more and more popular in hotels and restaurants as sustainability becomes a top concern for both companies and customers. Because these natural items don’t contain harsh chemicals, visitors and workers can use them with greater safety. They are also made with the least amount of negative environmental impact in mind, using less hazardous packing materials. Incorporating ecologically sustainable cleaning methods not only benefits the environment but also reflects the ideals of guests who care about the environment. While upholding the greatest standards of cleanliness, this change towards sustainability is assisting in lowering

the industry’s carbon footprint. When innovation and accountability come together, it benefits both parties and improves guest experiences.

The hospitality industry is transforming tremendously, with technology playing a pivotal role in elevating cleanliness standards. As these innovations continue to evolve, they will not only improve the quality of service but also create healthier and more sustainable environments for guests and staff alike.

Seema Taj,

Director of Sales, Sheraton Grand Palace Indore

At Sheraton Grand Palace Indore, we integrate cutting-edge technology to ensure cleanliness and guest satisfaction. Automated cleaning systems, streamline operations while maintaining consistency and hygiene in high-traffic areas. UV sterilization techniques are deployed to sanitize public spaces and guest rooms, eliminating bacteria and viruses. This not only enhances the efficiency of cleaning protocols but also ensures a safer environment for guests. Furthermore, real-time monitoring systems allow our housekeeping team to track cleanliness standards, aligning with our commitment to providing a superior, hygienic stay experience.

Raviraj Joshi

Executive Housekeeper At The Westin Mumbai Garden City.

1- The hospitality industry is embracing innovative technologies to revolutionize housekeeping and enhance guest experiences.

· Mobile Apps for Housekeeping Management*: These apps streamline task assignments, track room status in real-time, and facilitate communication between housekeeping staff and other departments.

· Automated Cleaning Machines*: Robots equipped with advanced sensors and AI capabilities can perform tasks such as vacuuming, mopping, and even responding to guest requests.

· Artificial Intelligence (AI)*: AI-powered systems can predict housekeeping needs, monitor guest preferences, and ensure room cleaning standards are met. AI can even help design elements like upholstery, plants, flowers, and more, enhancing room aesthetics.

· Digital Apps*: Digital apps have replaced traditional paperwork in housekeeping departments. Maintenance requests, checklists for associates and executives, and room issue records can now be managed digitally. At Marriott, we use GXP, which helps update guest profiles and allows housekeeping staff to track guest preferences. For instance, if a guest has stayed in Delhi and is coming to Mumbai, we can check their GXP preferences and prepare the room accordingly, creating a “wow” experience for the guest.

· We have also implemented *digital learning platforms*, making training more engaging for associates, as it can be accessed anytime, anywhere.

Technology has not only improved efficiency and productivity but also enhanced the overall guest experience by ensuring a higher standard of cleanliness and service. Ultimately, what guests consistently seek is exceptional service.