The Federation of Hotel & Restaurant Associations of India (FHRAI), the third largest hospitality association in the world, recently hosted a three-day convention in Goa, bringing together industry leaders, professionals, and stakeholders to discuss the future of the hospitality sector. This year’s theme, “Tourism @2047: Invincible,” focused on the vision for the hospitality industry in the coming decades, emphasising resilience, innovation, and sustainability. The event featured engaging sessions, networking opportunities, and a celebration of excellence in the industry.

A key highlight of the convention was the keynote address delivered by Mr. Puneet Chhatwal, Managing Director and CEO of Indian Hotels Company Limited (IHCL). Mr. Chhatwal’s insights on leadership and strategic growth in the hospitality sector were not only inspiring but also demonstrated his commitment to advancing industry standards. His contributions to the field have been invaluable, and we are grateful for his continued leadership and vision.

The three-day event, running from October 16th to 18th, was inaugurated by Shri Gajendra Singh Shekhawat, Hon’ble Minister for Tourism, Government of India, in the presence of Dr. Pramod Sawant, Hon’ble Chief Minister of Goa. The convention brought together approximately 800 delegates to discuss the future of India’s tourism and hospitality industry. The welcome address was delivered by Mr. D.S. Advani, Chairman of the Convention Organizing Committee (COC), and Mr. Pradeep Shetty, President of FHRAI.

Honourable Minister for Road Transport & Highways, Mr. Nitin Gadkari, shared his thoughts via a video message. Additionally, Ms. Mugdha Sinha, Director General of Tourism, Ministry of Tourism, also addressed the event. Mr. Suman Billa, Additional Secretary, Ministry of Tourism, was among the speakers.

“I want to extend my heartfelt thanks to everyone who attended this year’s convention. Your participation reflects our collective commitment to excellence and innovation in the hospitality industry. Together, we can drive meaningful change and create a brighter future for our sector. I am grateful to our esteemed speakers, panellists, and partners for contributing their insights and expertise. It is through collaboration that we can overcome challenges and seize new opportunities.”

Pradeep Shetty, President of FHRAI

A key highlight of the convention was the release of a comprehensive report by the FHRAI’s recently established Centre of Excellence on the “Ease of Doing Business” in the hospitality sector. This centre of excellence has been established in 2024 to further strengthen FHRAI’s advocacy efforts. This CoE, a research arm, focuses on advancing knowledge, innovation, and excellence in the tourism and hospitality sector. The centre aims to serve as an industry think tank, conduct

research, and provide valuable insights. Its goal is to drive positive transformation within the industry and strategic relationships with policymakers.

This report was developed after consulting over 500 key stakeholders, including hotel owners, operators, regulators, and industry associations. The report underscores the hospitality industry’s vital role in driving economic growth and job creation. It identifies critical challenges faced by the industry and provides actionable recommendations to improve the business environment. The report also emphasises the need for improved regulatory frameworks, better access to funding, and enhanced training programs to support workforce development. By addressing these issues, the industry can strengthen its resilience and drive sustainable growth in the coming years.

Throughout the three days, the convention featured various business topics, including panel discussions on market trends, customer experience, digital transformation, and sustainable practices. Industry experts shared their knowledge and insights, fostering engaging conversations that inspired attendees to rethink and innovate in their respective fields. Awards were presented on both the first and last days of the convention, celebrating excellence across various categories and honouring those who have made significant impacts in the hospitality sector.

The industry paid tribute to key figures in the hospitality sector recognizing their contributions. The Lifetime Achievement Award was posthumously awarded to Late Mr. Prithvi Singh Oberoi, Former Executive Chairman of EIH Limited, in recognition of his leadership and impact on the hospitality industry. In addition, three industry leaders were inducted into the Hall of Fame. These are Dr. Ajit B Kerkar, Former Chairman and Managing Director of the Taj Group of Hotels, Late Capt. C P Krishnan Nair, Founder Chairman of The Leela Group of Hotels, and Mr. Lalit Suri, Founder Chairman of The Lalit Suri Hospitality Group. On the Awards Night, several awards were given to a diverse range of professionals and organisations, showcasing the best practices in service, management, and innovation.

FHRAI 54th Annual Convention was a remarkable success, fostering valuable connections and setting a positive tone for the future of the hospitality sector. We extend our heartfelt thanks to all attendees, speakers, and sponsors for making this event memorable. Special thanks to IHCL and Taj Cidade for their support. We look forward to continuing our journey together in advancing the hospitality industry.

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