23rd May, 2024, Bengaluru: Bengaluru Marriott Hotel Whitefield is pleased to announce the appointment of Mr. Himanshu Kala as the new Director of Rooms. With an exceptional track record of delivering top-notch guest experiences and propelling operational momentum, Mr. Kala brings his expertise to our property.

Himanshu started his journey in hospitality as a Management trainee at Mahindra Holidays, Mumbai, later he moved on to being Duty Manager at The Zuri Hotels and St. Regis Goa Resort. In his previous stint as a Director of Rooms at Hyatt Regency, Kolkata, West Bengal, Himanshu spearheaded the operations of the Front Office, Spa & Fitness and travel arrangements with unparalleled success. He orchestrated a remarkable 226% growth in Spa & Fitness Revenue and achieved a record-breaking 94% in Quality Assurance Audit. Notably, he pioneered the introduction of an EV fleet, marking a significant milestone in sustainability efforts.

Himanshu’s record of strategic planning and management extends across various positions, including Front Office Manager at Hyatt Hotels Corporation in Kolkata and Jaipur, where he consistently elevated guest satisfaction scores and revenue performance. Mr. Kala is highly recognized for his ability to foster inclusive work cultures and drive staff engagement, as evidenced by his success in reducing attrition rates and achieving unprecedented upsell revenues.

As the Director of Rooms at Bengaluru Marriott Hotel Whitefield, Mr Himanshu will leverage his knowledge to uplift guest experiences, optimize operational proficiency and uphold the highest standards of service. His expertise lies in customer service, office management and administrative support.

Speaking of the appointment of Himanshu Kala, General Manager Vivek Sharma claimed, “We are elated to welcome Himanshu Kala to our team. His proven leadership and passion for hospitality align perfectly with our values, and we believe that having Himanshu on our team will improve our hotel’s operations, make guests even happier, and raise our overall performance. His dedication, professionalism, and focus on giving guests the best experiences possibly make him perfect for this job and partake in the hotel’s continued success”.

Marriott is excited about bringing Mr. Kala on board. They believe his adaptability and analytical skills will help them reach new heights and set a higher standard in the industry. The team expects his abilities to lead to better customer interactions in the future.

In his personal time, Himanshu enjoys gardening and capturing nature through his lenses.

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