Ahmedabad, July 8, 2024: Indian hospitality major, ITC Hotels, is pleased to announce the promotion of Mr Keenan McKenzie to the role of Cluster General Manager in Ahmedabad for two key properties of ITC Hotels. While continuing to oversee the entire operations at ITC Narmada – a Luxury Collection Hotel in Ahmedabad, he will also be steering the growth of WelcomHotel by ITC in Ahmedabad. 

With an extensive career spanning two decades in the hospitality and services sectors, Keenan brings a wealth of experience to his new role. His experience of steering the growth of ITC Narmada – a Luxury Collection Hotel and taking it to newer heights, while hosting guests from across the world in the value-driven market of Ahmedabad, coupled with his expertise of 20 years in the sector, will add value to his role at WelcomHotel Ahmedabad.

Keenan began his journey back in 2000 as a management trainee at the ITC Hotel Management Institute (formerly known as the Welcome Group Management Institute). Coming with a degree in Tourism Studies from IGNOU, Keenan began his professional career in 2004 at ITC Kakatiya in Hyderabad. His career path includes noteworthy stints at Welcome Hotel Grand Bay in Visakhapatnam, ITC Rajputana in Jaipur, ITC Sonar in Kolkata, and ITC Maratha in Mumbai.

Throughout his career, Keenan has demonstrated exceptional leadership and operational excellence across ITC’s luxury hotel brands. His strategic vision and dedication have consistently driven revenue growth and enhanced guest experiences, notably during his tenure as Hotel Manager at ITC Maratha.

“I am deeply honoured for the elevation of my role as the Cluster Head for two ITC hotels in the promising market of Ahmedabad. I look forward to the opportunities that lie ahead that will enable me and my team to once again uphold ITC’s promise of hospitality, by enhancing guest experiences, and driving excellence in hospitality at each of the properties. Together, I and our team will continue to set new benchmarks and deliver unparalleled service to our valued guests.”

Keenan McKenzie

Keenan is known for his well-thought-out business strategies and his ability to keep his team dynamic and motivated. His collaborative approach and strategic insights will be vital in helping achieve operational efficiency and guest satisfaction at the hotel.

ITC Hotels is confident that under Keenan McKenzie’s leadership, ITC Narmada and WelcomHotel Ahmedabad will continue to thrive and uphold the brand’s legacy of excellence. In addition to his professional achievements, Keenan is a voracious reader and a well-travelled individual who enjoys spending quality time with his family.

About ITC Hotels Group: www.itchotels.in

With the enduring Namaste as the symbol of its brand experience, ITC’s Hotel Group is one of India’s leading luxury hotel chains offering comprehensive hospitality solutions through more than 130 hotels with over 12000 keys across 80 destinations in the country. Embodying ‘Responsible Luxury’ as its guiding premise, ITC’s hotel group integrates India’s fine tradition of hospitality with globally benchmarked services to reflect the culture and ethos of each destination, through a collection of hotels. Staying ahead of the sustainability curve, ITC Hotels became the largest chain in the world to have 23 LEED Platinum certified hotels. The first 12 hotels in the world to receive LEED Zero Carbon Certification and the first 4 hotels to be LEED Zero Water Certified are ITC Hotels. ITC’s hotel group operates under six distinct brands; ‘ITC Hotel’ at the Luxury end, ‘Welcomhotel’ in the upper upscale space, ‘Fortune’ in the mid-market to upscale segment and ‘WelcomHeritage’ in the heritage leisure segment. Brand Mementos in the Luxury segment and brand Storii in the premium segment are the latest addition to the ITC Hotels portfolio.