National, November 29, 2023: Air India SATS Airport Services Private Limited (AISATS), a leading airport services management company in India, has been recognized with the distinguished ‘Best Station Award’ at the GHI Pride of Ground Handling Awards for its exceptional ground handling services at Indira Gandhi International Airport (IGIA), Delhi. The awards ceremony was held on Nov 28, 2023, in Lisbon, Portugal during the 24th Annual GHI Conference. This esteemed accolade recognizes AISATS’ firm dedication to operational excellence, innovative practices and ensuring customer contentment on an international pedestal.

The GHI Pride of Ground Handling Awards hold high regard in the aviation sector for acknowledging exceptional performance and contributions to the ground handling domain. AISATS stood out prominently among robust competitors from across the globe, showcasing its unwavering commitment to delivering high quality ground handling services to airlines and passengers at IGIA.

“We take immense pride in receiving the ‘Best Station Award’ at the GHI Pride of Ground Handling Awards,” . “This is a result of continuous commitment and hard work of our entire Delhi team who are dedicated to deliver exceptional service and bring innovation at all levels in the ground handling industry. As a company, AISATS is always poised to ensure a safe, efficient and speedy service. We feel honoured to be acknowledged at a global level and are committed to pursuing excellence across all facets of our operations.”

Sanjay Gupta, CEO of AISATS

AISATS has a promising track record of providing quality ground handling services at IGIA, Delhi, consistently surpassing customer expectations and playing a pivotal role in ensuring seamless airport operations. The company has introduced a range of pioneering initiatives to boost efficiency and service quality, including the adoption of cutting-edge technology, such as AeroWash (India’s first and only robotic dry wash aircraft exterior cleaning service) and Ground Radar (a state-of-the-art solution that monitors and analyses ground service equipment and staff allocation in real time) to name a few.

This year AISATS was nominated under three categories at these global awards, which showcases its unparalleled service quality. The GHI Pride of Ground Handling Awards are held annually to recognize and celebrate the achievements of outstanding ground handling organizations worldwide. The awards are a benchmark for excellence in the industry, and AISATS’ success at this year’s event further solidifies its position as a global leader in ground handling services

About Air India SATS Airport Services Pvt. Ltd (AISATS)

AISATS is a 50:50 joint venture between Air India Limited (TATA Group entity), and SATS Limited, a leading gateway services and food solutions provider in Asia. As part of the Indian

Government’s initiative to upgrade its airports to world-class facilities and attract more airlines to fly into India, AISATS was formed with the vision to provide world-class airport services in ground and cargo handling that exceed customers’ expectations.

Since the start of its operations in 2008, AISATS has provided hassle-free and comprehensive solutions to its customer airlines in international airports at Bengaluru, Delhi, Hyderabad, Mangalore, Trivandrum and Ranchi. Currently employing over 12,000 staff, AISATS offers end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

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