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Domestic passengers traffic of January- March 2023 shows 51.70% annual growth

Significant decrease in passengers’ complaints The Directorate General of Civil Aviation’s Traffic Report for March 2023 states that the passengers carried by domestic airlines during January - March 2023 were 375.04 lakhs as against 247.23 lakhs

Significant decrease in passengers’ complaints

The Directorate General of Civil Aviation’s Traffic Report for March 2023 states that the passengers carried by domestic airlines during January – March 2023 were 375.04 lakhs as against 247.23 lakhs during the Jan – March 2022 period, thereby registering an annual growth of 51.70 % and monthly growth of 21.41 %.

The comparison of data with March-2019 is as follows:

Jan.-March 2019                     Jan.-March 2023  Change
354.53 Lakhs375.04 Lakhs   20.51 Lakhs (+5.8%)

Passenger Complaints:  There has been a significant decrease in passengers’ complaints and an increase in the resolution of complaints:

  • Complaints have decreased in March 2023 (347 Complaints) vis-à-vis March 2019 (1684 Complaints) 
  • Resolution of complaints has increased to 99%(approx.) in March 2023 compared to 93.5% for March 2019.
  • Flight Problem – 60.0%, Baggage – 16.3%, Refund – 11.8% were major reasons for complaint in 2019 whereas for March 2023 major reasons included Flight Problem – 38.6%, Baggage – 22.2%, Refund – 11.5%, Others – 11.5%

Passenger Load Factor- Comparison with March 2019 vis-à-vis March 2023

It has been observed that Vistara, Air India, Air Asia, and Star Air have shown an increase in PLF in March 2023 vis-à vis March-2019 whereas Indigo, SpiceJet, and Go Air have decreased.

AirlinesMarch 2019March 2023
Air India80.885.1
SpiceJet93.092.3
Go Air91.490.2
IndiGo86.084.0
Air Asia87.588.6
Vistara86.891.6
Star Air53.874.1

Market share of Scheduled Domestic Airlines: The reports state that Indigo, Vistara, and Air Asia have shown an increase in their Market Share in March 2023 vis-à-vis March-2019 whereas Air India, SpiceJet, GoAir have shown a decrease.

AirlinesJan-March 2019Jan.-March 2023
 Pax carriedMarket SharePax carriedMarket Share
Air India45.0112.733.709.0
Jet Airways31.618.9
Jet Lite5.081.4
SpiceJet48.0513.625.996.9
Go Air32.639.229.117.8
Indigo156.9344.3209.0755.7
Air Asia19.375.527.527.3
Vistara14.134.033.078.8
Trujet1.630.5
Star Air0.070.00.490.1
Alliance Air4.101.1
Akasa Air11.383.0
Flybig0.560.2

On-Time Performance (OTP)-scheduled domestic airlines: OTP for most airlines indicates a decrease in comparison to March 2019 however, Indigo and Air India have improved their OTP. OTP of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad, and Mumbai, and the comparison between 2019 and 2023 is as follows:

Airlines March 2019March 2023
Go Air 95.249.2
Vistara 91.983.7
Air Asia 91.976.6
IndiGo 89.592.0
Jet Airways+Jetlite 84.5
    
SpiceJet 82.963.6
Air India 69.082.1
Akasa Air  94.2
Alliance Air 69.1

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komal.hospi@gmail.com

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