In Conversation with Rubin Cherian, General Manager ,Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

More than two decades of experience in the industry. Enlighten us about the experiences and what inspired you to come into the Hospitality Industry.

With over two decades of industry experience, my journey in the hospitality sector has been driven by a profound appreciation for personal interaction and the impact it can have on people’s lives. I found immense inspiration in the opportunity to curate unforgettable experiences for guests. My passion for personal interaction naturally led me to the front office department, where I could engage with guests directly. Over the years, I dedicated myself to growing within the Front Office department, eventually realizing my dream of overseeing all aspects of hotel operations. Today, I continue to prioritize guest interactions, ensuring that every guest enjoys a memorable stay at our hotels. Ultimately, it’s the lasting experiences our guests take home that motivate me.

As a technology enthusiast, please let us know how technology and digitization changed the hospitality sector. And especially how has Novotel adapted and evolved with these upcoming technologies and digitalization needs?

The infusion of technology and digitization into the hospitality sector has not only transformed the way we operate but has also redefined guest expectations.

Accor Hotels have been at the forefront of embracing these changes to enhance guest experiences. Our digital innovations include the use of digital key cards for ease of check-in and check-out processes, the use of artificial intelligence and chat bots to anticipate guest preferences and provide tailored recommendations. Furthermore, our commitment to sustainability is reflected in our digital initiatives, such as minimizing paper usage through e-concierge services, digitally tracking the food waste we produce for better waste management. In essence, technology has become an integral part of Novotel & HICC’s identity, driving efficiency and elevating the overall quality of service we provide to our guests.

Why is Novotel & Hyderabad International Convention Centre (HICC) the right destination for MICE? Comparing both corporate as well as wedding opportunities.

HICC distinguishes itself as one of India’s premier venues for hosting large MICE events, thanks to its world-class amenities, cutting-edge technology, and strong commitment to sustainability. Encompassing a serene 15-acre landscape, HICC boasts an expansive pillar-free hall spanning 65,000 square feet, capable of accommodating plenary sessions for up to 5,000 delegates, which can be

subdivided into smaller halls as needed. With an impressive array of 32 breakout rooms, specialized meeting spaces, speaker preparation areas, boardrooms, and VIP lounges, all equipped with state-of-the-art audiovisual and Wi-Fi capabilities, HICC offers an unparalleled experience for event organizers and attendees alike.

In the realm of weddings, our luxurious banquet spaces, complemented by dedicated event managers, ensure that couples can seamlessly realize their dream celebrations. Novotel Hyderabad and HICC collectively provide a perfect fusion of professionalism for MICE events and corporate gatherings, as well as elegance for unforgettable weddings.

What does a normal day look like for a GM?

The role of a hotel general manager is incredibly dynamic and multifaceted. Each day presents unique challenges and opportunities. Mornings typically begin with a comprehensive review of the hotel’s operations, ensuring that everything runs smoothly, and guests’ needs are met. Throughout the day, my responsibilities may range from engaging with staff to ensure their motivation and alignment with our guest-centric approach to attending to guest inquiries and requests. However, what truly sets the day apart are the unexpected interactions with our guests. These interactions not only provide insights into their needs and desires but also inspire creative solutions and improvements to enhance their experience. In essence, the life of a hotel general manager is a constant balance of strategy, operations, and the pursuit of excellence in guest satisfaction.

What is the success mantra of your life? Message that you would like to share the young aspirants who are willing to join the Hospitality Industry.

My success mantra has been built on the foundation of continuous learning and staying authentic. The ever-evolving hospitality industry demands adaptability and a thirst for knowledge. Novotel encourages its team members to seek out opportunities for growth and development, from specialized training programs to exposure to diverse roles within the organization. Furthermore, authenticity is a core value we uphold. In a service-oriented industry, genuine care for our guests and a commitment to exceeding their expectations are what truly set us apart.

To aspiring hospitality professionals, I would say this: Embrace every opportunity to learn and grow, as knowledge is the currency of success in our industry. Be yourself and let your passion for serving others shine through in every interaction. The hospitality industry thrives on genuine connections, and your dedication and authenticity will not only shape your success but also leave a lasting, positive impact on the lives of those you serve.

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