Abhijeet Adurkar, Hotel Manager, The Resort Mumbai

How AI is changing the trends and day-to-day working of the hotel industry

Artificial intelligence (AI) is transforming the hotel industry in various ways, right from enhancing customer experiences to streamlining operations and improving revenue management. Here are some examples of how AI is changing the trends and day-to-day working of the hotel industry:

• Personalization: AI can help hotels personalize the guest experience by analysing guest data and providing customized recommendations and services, such as room preferences, dining options, or activities.
• Chatbots and virtual assistants: AI-powered chatbots and virtual assistants can help hotels provide instant customer support and automate routine tasks, such as booking inquiries, room service requests, or check-ins.
• Revenue management: AI can help hotels optimize their pricing strategies by analysing market trends, competitor prices, and demand patterns to maximize revenue and occupancy rates.
• ·Predictive maintenance: AI can help hotels predict equipment failures and maintenance needs, enabling proactive maintenance and reducing downtime and repair costs. We have systems which help us track the health status of our chillers enabling us to maintain the temperatures and optimise the energy usage.
• Energy management: AI can help hotels optimize their energy consumption by analysing energy usage data and providing recommendations for energy-saving measures.
• Employee training: AI can help hotels train and educate their employees more efficiently and effectively by providing personalized training modules and assessments.

As AI technologies continue to evolve, we can expect to see even more innovative uses of AI in the hotel industry in the future.

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