• Emotional support dogs are all set to uplift your travel journey
• CSMIA, the first and only Indian airport with the ‘Pawfect’ programme, is all set to make passengers’ time at the terminal enjoyable and comfortable.
• This cheerful dog squad includes a Golden Retriever, a Maltese, a rescued Husky, a Shih Tzu, a Lhasa apso, a Labrador among others.
• Every Friday to Sunday, from 1500 to 2300 hours, these lovable dogs will greet travelers at Terminal 2 Departures, including Domestic Level 3 and post-departure immigration.

Mumbai, 26 October, 2024: Travel just got a whole lot more comforting and fun! Chhatrapati Shivaji Maharaj International Airport (CSMIA) is thrilled to announce the return of its wildly popular ‘Pawfect’ initiative. Ready to melt stress away and turn the airport experience into a fun-filled adventure, this delightful programme features nine adorable dogs at Terminal 2. Passengers can prepare to be charmed and comforted by these furry ambassadors of happiness before embarking on their journey. This cheerful pack includes a Golden Retriever, a Maltese, a rescued Husky, a Shih Tzu, a Lhasa apso, a Labrador and more—all specially chosen and trained to spread joy and soothe travellers.

From Friday to Sunday, between 1500hrs and 2300hrs, these lovable emotional support companions will be waiting to greet travellers in the Terminal 2 Departures area, including Domestic Level 3 and after immigration. These trained canine companions are experts in sensing and responding to moods, offering unconditional love and comfort like no other. Engaging with these furry friends offers a soothing respite, allowing passengers to find their travel anxiety melting away. This initiative will infuse the airport environment with cheer and surprise, recognising that air travel can be tiresome and stressful for some passengers.

CSMIA’s Pawfect programme is a pioneering initiative in an Indian airport, featuring stars like Bella, a gentle and affectionate golden retriever known for her warm and uplifting personality. Bella’s specialised training in bringing joy to travellers and engaging with children with special needs beautifully complements her calm demeanour, creating a delightful oasis amidst the bustling airport. Alongside her team, Bella continues to create smiles and comfort countless travellers, brightening their journey through CSMIA.

“At Mumbai International Airport, we take pride in ensuring that every passenger is taken care of. Traveling and taking a flight can be hectic and challenging for many, which is why we continuously seek innovative ways to enhance the passenger experience. Our Pawfect initiative, which was very popular before the Pandemic, not only helps to reduce travel-related anxiety but also brings a sense of joy and comfort to our passengers.”

CSMIA

By reintroducing the ‘Pawfect’ programme, CSMIA creates memorable and enjoyable experiences for passengers, enhancing the overall ambience of the terminal. Moreover, these furry companions encourage social interactions among travellers, who share heartwarming stories and memories of their pets, further enriching the community spirit at the airport. Get ready for some tail-wagging joy and cuddles that will make your travel experience truly special!

About Mumbai International Airport Limited (MIAL):

Mumbai International Airport Limited (MIAL) is managed by Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises, the flagship company of the globally diversified Adani Group. MIAL is a Public-Private Partnership (PPP) venture between AAHL, holding a majority stake of 74%, and the Airports Authority of India, holding the rest 26%. AAHL aims to converge India’s biggest cities in a hub and spoke model through the Group’s proven strength in developing and managing complex transport & logistics hubs.

With a strong understanding of modern-day mobility requirements, the Adani Group’s vision for MIAL is to reinvent Mumbai International Airport as India’s biggest aerotropolis, where the traditional airport nucleus of passenger and cargo infrastructure will be reinforced by interdependent clusters of commercial and residential infrastructure to create the nation’s busiest airport ecosystem.

MIAL has been further envisioned as a global air-travel focal point where domestic and international flyers actively engage in business and leisure supported by metropolitan expansion that catalyses aviation-linked businesses and employment opportunities. At MIAL, we intend to create distinctiveness with an experiential offering that puts Mumbai first.