The role of flight crew on passenger flights is much more than just handing out food and beverages to  passengers. Flight attendants play a crucial role in ensuring the safety, comfort, and overall well-being of  passengers, safe and smooth flights, safety and security of the aircraft, cleanliness, communication, and  planning throughout the duration of a flight. They undergo extensive training to handle a wide range of  situations and emergencies, making them indispensable members of the team. Their dedication to  passenger safety and comfort often goes unnoticed but is essential for the smooth operation of every  flight. 

At Akasa Air, service excellence is deeply embedded in the airline’s DNA and the Akasa Air cabin crew  members go above and beyond their line of duty to ensure an overall safe, warm and smooth flying  experience for the passengers. Two notable incidents where Akasa crew demonstrated presence of mind  and contributed to a positive passenger experience are – 

• On the 14th of January 2024, aboard flight QP 1519 from Kochi to Mumbai, an unexpected  medical emergency unfolded, putting the flight crew’s training and composure to the test. The  incident not only showcased their exceptional response but also garnered praise on social  media, leaving a lasting impact on all involved. The crew comprising of Dhanya Devasia,  Zargaam K, Arnav Agarwal, Kritika Rana sprang into action, swiftly assessing the situation and  providing assistance with calm efficiency. Among the passengers was a doctor, whose presence  proved invaluable in the critical moment. As the situation unfolded, the doctor witnessed the  crew’s professionalism and dedication firsthand. Impressed by their handling of the crisis at  30,000 feet, the doctor took to Twitter to express their appreciation. In a tweet (@theliverdr), the  doctor commended the flight attendants, particularly noting their exceptional care and lack of  exhaustion throughout the ordeal. The social media post not only shed light on the crew’s  commendable response but also underscored the importance of preparedness and expertise in  handling unforeseen challenges. The shared experience left an indelible mark on all involved,  emphasizing the value of teamwork and quick thinking during critical moments. 

TheLiverDoc’s post – https://x.com/theliverdr/status/1747206939359228314 

• On 7^th January 2024, a passenger in Akasa Air flight QP 1486, from Port Blair to Chennai  suffered a cardiac arrest and the cabin crew on board comprising of Nida Khan, Anuja Sharma  Sumiya Khatoon, Gracy Rongmei and Pragya Singh handled the situation very well and revived  the passenger to a point where the passenger started responding verbally. 

To deliver on its promise of providing industry leading service excellence, Akasa Air has invested in state of-art learning facilities in Gurugram and Bengaluru that equip Akasa’s employees to deliver on its brand  promise of being the most dependable airline through its signature, empathy led service culture. Both  these facilities equip the airline to offer regulatory as well as safety, service and operational training  covering service excellence, leadership, communication, departure control system, safety & emergency  procedures, first aid, advanced computerised reservation & check-in training.  

Overall, cabin crew play a multifaceted role in the operation of a flight, encompassing safety, customer  service, security, communication, and emergency response

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